Refund Policy
Last updated: September 2026
1. Overview
This policy applies to all paid subscriptions purchased through Metal Draw AI. It should be read together with the Cancellation & Refunds section of our Terms of Service. Where a mandatory consumer-protection law in your country of residence grants broader cancellation or refund rights than described below, those mandatory rights take precedence.
2. Merchant of Record
All purchases are processed by Paddle.com Market Ltd ("Paddle"), our authorized reseller and payment processor. Paddle is the Merchant of Record for every order — it appears as the seller on your receipt and on your card or bank statement, and handles payment collection, tax, and invoicing. Refunds, once approved, are issued by Paddle to your original payment method.
3. Statutory Right to Cancel (Israel)
Under the Israeli Consumer Protection Law (5741-1981) and the Distance Selling Regulations:
Standard period: You may cancel your subscription within 14 days of purchase for a full refund. No cancellation or refund fee is charged.
Extended period: People with disabilities, senior citizens (65+), and new immigrants (under 5 years in Israel) may cancel within 4 months of purchase.
4. Other Jurisdictions
If you are purchasing from outside Israel, mandatory consumer-protection or distance-selling rules in your own country (for example, a statutory right of withdrawal for digital content in the EU/UK, unless validly waived) apply in addition to this policy. Contact us and we will honor the rights applicable to you.
5. How to Request a Cancellation or Refund
The fastest way to cancel is directly in the Metal Draw AI app: tap the Manage Subscription button and cancel your subscription there. You can also use the customer-portal link in your Paddle receipt.
If you cancel within 14 days of purchase, you are entitled to a full refund of the amount paid, with no cancellation or refund fee. Refunds are credited to your original payment method within 14 days of your cancellation.
Only if you run into any difficulty cancelling, email support@metaldrawai.com with your full name, the email address on your account, and your order or transaction ID (shown on the Paddle receipt you received by email), and we will help within 2 business days.
6. Subscription Cancellation vs. Refund
Cancelling your subscription stops future renewals — your Pro features remain active until the end of the billing period you already paid for. Outside of the statutory windows in Sections 3–4, we do not provide prorated refunds for the unused portion of an active billing period.
7. Non-Refundable Circumstances
Refunds may be declined where a request falls outside the statutory windows above and is due to, for example, simple change of mind after extensive use of the current period, suspected abuse of the refund process, or account suspension for violating our Terms of Service.
8. Contact & Support
For any question about billing, cancellations, or refunds, contact support@metaldrawai.com. Because Paddle is the Merchant of Record, you may also be directed to Paddle's own support for payment-specific issues — this does not affect your rights under this policy.
Questions about refunds? support@metaldrawai.com